Frequently Asked Questions
Everything you need to know about shopping with Flex®.
What is the Flex® return policy?
We offer a 30-day window for returns and exchanges. All items must be in their original condition, unworn, and with tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I find my correct size?
Each product page features a detailed Size Guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect Flex® fit.
Are Flex® materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable bamboo fibers.
Can I track my order in real-time?
Once your order ships, you will receive an email with a unique tracking number and a link to follow your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay.